Return and Refund Policy
At Pano European Boutique, we value your satisfaction and want to ensure that your shopping experience is hassle-free. Please take a moment to familiarize yourself with our return and refund policy.
Returns
1. Eligibility:
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Personalized and custom-made products.
- Intimate or sanitary goods.
- Perishable goods.
- Gift cards.
3. Return Process:
To initiate a return, please contact our customer support team at support@panovail.com. We will provide you with return instructions and a return authorization if applicable.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., we shipped the wrong item). In the case of our error, we will provide a prepaid return label.
Refunds
1. Refund Processing:
Once your return is received and inspected (typically within 5 business days of receipt), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. Approved Refunds:
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days. Please allow additional time for your bank or credit card company to process and post the refund to your account.
3. Late or Missing Refunds:
If you haven’t received your refund after 14 business days, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you continue to experience issues, please contact us at support@panovail.com.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund following our standard return process and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@panovail.com. Provide your order number and detailed information about the issue, including photographs of the damage and the original packaging.
Please keep all original packaging and the damaged item, as we may need them to process your claim. We will promptly evaluate the situation and arrange for a replacement or a full refund, including any applicable return shipping costs.
Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer support team at support@panovail.com. We’re here to assist you!